Refund policy

Hand-painted art toys are final sale. Each one is painted by hand and one of a kind, so we're not able to accept returns or exchanges on them for change of mind.

Everything else (apparel, pins, prints, stickers, and other merch) can be returned within 14 days of delivery. Items must be unused and in their original condition and packaging. Return shipping is paid by the customer, and we'll refund the price of the item once it arrives back with us. Original shipping charges are not refundable.

To start a return, email us at hello@thegoodbunnyclub.com with your order number and what you'd like to send back.

Damaged or lost orders

If your order arrives damaged or defective, email us at hello@thegoodbunnyclub.com within 14 days of delivery with:

• your order number
• clear photos of the damage and the packaging

Please contact us first and don't send anything back until we've been in touch. Every claim is reviewed individually.

Once we've reviewed your claim, we'll make it right:

• US orders: a replacement, or a full refund including your original shipping.
• International orders: a full refund including your original shipping. We're not able to ship a replacement overseas, though you're always welcome to place a new order.

Depending on the item, we may ask you to return it before we issue your refund. If we do, we'll email you a prepaid return label, since the damage wasn't your fault.

For packages that appear lost in transit, reach out and we'll work with you and the carrier to track it down. If it can't be recovered, we'll make it right with a replacement or refund.